1oT Support Portal

Welcome to the 1oT Support Portal 👋🏻

Topics

  1. Resources
    1. How does the SIM choose which network to connect to?
    2. Why am I seeing a lot of Zero or One ‘1’ byte sessions for my (e)SIMs?
    3. How can I start using API?
    Show 25 more

Suggested forms

  • Connectivity Issue in 1oT Support

    Need help with device connectivity, or troubleshooting? Select this to request assistance.

  • Service Request in 1oT Support

    Service Requests related to SIM Migration, Termination, and Status change including Test state.

  • Other questions in 1oT Support

    Don't see what you're looking for? Select this option and we'll help you out.

  • Billing and Payments in 1oT Support

    Choose this if you have questions about payments, Invoices, and Billing.

Powered by Jira Service Management
{"xsrfToken":"ec60c0857de98d5846de071842bce42e13457223_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/261164e9-24c7-4344-ae29-63919bcc65a5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmODc2MzVhMi02MTIyLTQwODEtOTk4NS1lNGYyYTI0YjBjMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI2MTE2NGU5LTI0YzctNDM0NC1hZTI5LTYzOTE5YmNjNjVhNSI6WyJyZWFkIl19LCJleHAiOjE3MzczMzAyMzIsIm5iZiI6MTczNzMyOTYzMn0.dXTLA0KLfm2hAdSrd5kHMFA0WRLZCR9m1TvCvCpWs_U&client=f87635a2-6122-4081-9985-e4f2a24b0c0f&mode=fit","logoId":"261164e9-24c7-4344-ae29-63919bcc65a5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the 1oT Support Portal \uD83D\uDC4B\uD83C\uDFFB","sharedPortalName":"1oT Support Portal ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the 1oT Support Portal \uD83D\uDC4B\uD83C\uDFFB","sharedPortalName":"1oT Support Portal ","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#29af56","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmODc2MzVhMi02MTIyLTQwODEtOTk4NS1lNGYyYTI0YjBjMGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3MzczMzAyMzIsIm5iZiI6MTczNzMyOTYzMn0.bKWHxJ1BoYzLkhC9Z4t3EWVeQPnRvZ82zK_djA9apRc&client=f87635a2-6122-4081-9985-e4f2a24b0c0f&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=1ot","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"ec60c0857de98d5846de071842bce42e13457223_lout","baseUrl":"https://1ot.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://1ot.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f87635a2-6122-4081-9985-e4f2a24b0c0f","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2e06579db1fa42a0904d8e6a8eaa6ad7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}